Terms of Service

By accessing or using ellon.ai ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

Ellon AI is an AI-powered document translation service available as a web application. The Service uses advanced machine learning models to translate documents between languages while preserving formatting.

You are responsible for maintaining the security of your account credentials. You must not share your account with third parties. You are responsible for all activity that occurs under your account.

The Service uses a page-based subscription system. Each plan includes a monthly page allowance that is consumed when you translate documents. Unused pages do not roll over to the next billing period.

Subscription plans provide a monthly page allowance. Overage pages may be charged at the applicable rate if enabled.

You agree not to:

• Use the Service for any illegal purpose
• Attempt to reverse engineer the AI models
• Transmit malicious content through document uploads
• Exceed rate limits or abuse the API
• Resell or redistribute translations commercially without authorization

You retain ownership of your original documents. Translated outputs are provided for your use. The Service, its algorithms, and branding remain the intellectual property of Ellon AI.

We may suspend or terminate your account if you violate these terms. You may delete your account at any time through the Settings page. Upon termination, your data will be deleted in accordance with our Privacy Policy.

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If you are a consumer resident in another jurisdiction, you may also have the right to bring claims in your local courts under applicable consumer protection legislation.

For users in the European Union: Nothing in these Terms affects your rights as a consumer under applicable EU consumer protection law, including Directive 2013/11/EU on alternative dispute resolution.

You agree to indemnify, defend, and hold harmless 4 MORE Labs Ltd, its directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of or inability to use the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights of any person
• Any content you upload to the Service, including documents that contain personal data of third parties

This indemnification obligation will survive termination of your account.

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control. This includes, without limitation: acts of God, natural disasters, pandemic, war, terrorism, riots, government actions, strikes or industrial disputes, power outages, failure of third-party infrastructure (including cloud providers, AI API providers, or payment processors), or internet service disruptions.

Where a force majeure event affects our ability to provide the Service for more than 30 consecutive days, either party may terminate the affected subscription with 7 days' written notice, and we will provide a pro-rata refund for any prepaid credits or subscription fees covering the affected period.

• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and 4 MORE Labs Ltd regarding the Service and supersede all prior agreements, representations, or understandings relating to its subject matter.
• Waiver: No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be a waiver of any subsequent breach.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, provided the successor agrees to honour these Terms.
• No Third-Party Beneficiaries: These Terms do not create any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. For material changes that remove features you have paid for, we will provide at least 30 days' notice by email and will offer a pro-rata refund or credit for the affected period.

We may also modify these Terms at any time. We will notify you of material changes via email to your registered address and by displaying a notice in the Service. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

Subscriptions are a digital service. By subscribing and initiating use of the Service, you acknowledge that the digital content delivery commences immediately. You expressly consent to the commencement of the Service before the 14-day cancellation period ends, and acknowledge that once pages have been consumed, you lose the right to cancel that portion under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For unused credits on a newly purchased package, you may request a full refund within 14 days of purchase provided no credits from that package have been consumed. Contact contact@ellon.ai with your payment reference.

You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period, after which it will not renew. We do not offer pro-rata refunds for mid-period cancellations, except where required by law or where we have materially failed to deliver the Service.

If a translation job fails due to a fault on our side and credits are consumed but no translated output is delivered, we will refund those credits to your account. Contact contact@ellon.ai with the job reference.

The Service is intended for users who are 18 years of age or older. By creating an account, you represent and warrant that you are at least 18 years old.

We do not knowingly collect personal data from persons under 18 years of age. If we become aware that a user is under 18, we will promptly close the account and delete all associated personal data. If you believe a person under 18 has created an account, please contact us at contact@ellon.ai.

The Service uses large language models (LLMs) including Anthropic Claude and Google Gemini to generate translations. You acknowledge that:

• AI translations are generated automatically without human review unless you explicitly purchase our Human Review add-on
• AI-generated translations may contain errors, omissions, mistranslations, or culturally inappropriate content and should not be relied upon as the sole source for legal, medical, regulatory, financial, or safety-critical documents without independent professional review
• The quality of translation varies by language pair, document type, and content complexity
• We do not make representations about the accuracy, completeness, or fitness for purpose of AI-generated translations
• By uploading documents containing personal data of third parties for translation, you confirm you have a lawful basis to share that data with a cloud-based AI service

If you have been granted the "affiliate" role, the following additional terms apply to your use of the affiliate outreach workspace and any demo access unlocked by that role.

• Affiliate access is granted at Ellon AI's sole discretion after manual review of your application. We may revoke the affiliate role at any time, for any reason, including non-response to compliance concerns, and without prior notice.
• The outreach drafting workspace generates email drafts only. Ellon AI never sends outbound email on your behalf. You are solely the sender of record for every message you dispatch from your own mailbox after exporting or copying a draft. Ellon AI accepts no liability for your sending choices or their consequences.
• You are responsible for compliance with all laws that apply to your outreach, including but not limited to GDPR, the ePrivacy Directive / PECR, German UWG, the US CAN-SPAM Act, and CASL in Canada. Contact only recipients for whom you have a lawful basis, disclose commercial intent clearly, and include a working opt-out in every message.
• When you upload a recipient list to the outreach workspace, you act as the data controller for that list under GDPR and comparable laws. Ellon AI acts only as a data processor with respect to the draft content generated from that list. You warrant that you have obtained the recipient data lawfully and are authorised to process it for the purpose of direct outreach. Uploaded recipient data remains in your browser session until you export, mark contacted, or explicitly clear it; cross-session persistence is documented separately.
• You must disclose your affiliate relationship with Ellon AI naturally and honestly in your outreach. Do not imply personal use, results, or experiences you do not have. Your referral link may appear no more than once per message.
• You will not use the outreach workspace or any demo access granted under the affiliate role for: (a) unsolicited bulk commercial messaging outside the scope of your own legitimate prospect relationships, (b) harassment, impersonation, or deception, (c) resale or redistribution of Ellon AI subscriptions or capacity, (d) circumvention of rate limits, (e) content that violates applicable law, or (f) any activity that could reasonably be expected to harm Ellon AI's domain reputation, sender reputation, or relationships with LLM providers.
• The affiliate role also unlocks free demo access to selected paid tools for the purpose of demonstrating Ellon AI to prospects. Demo access is non-transferable, not intended for production use on your own paying clients, and subject to per-user usage quotas that Ellon AI may set or adjust at any time. Usage performed under demo access is recorded separately and does not count toward any referred account's allowance.
• Commission on referred signups is governed by the terms of the Tapfiliate program linked from your affiliate application. Ellon AI reserves the right to withhold commission on signups that we reasonably believe resulted from prohibited outreach, self-referral, or fraudulent activity.
• We may immediately revoke your affiliate role and any associated demo access if we receive credible spam complaints concerning your outreach, if your sending causes deliverability harm to Ellon AI's domain or third-party infrastructure, or if you materially breach these terms. Revocation does not, by itself, affect your underlying Ellon AI account.
• The provisions of this Section 16 concerning data controllership, applicable law, and prohibited use survive any termination of your affiliate role.

Where a consumer exercises the right of withdrawal after requesting that the service begin during the withdrawal period, proportional compensation shall be calculated as a daily share of the monthly subscription price: the monthly price divided by 30, multiplied by the number of calendar days elapsed from the start of the contract to the date we receive the withdrawal. This amount shall in no case exceed the total subscription price paid.

Usage beyond the plan’s included page or file allocation is charged at our published per-page overage rates (as set out on our pricing page). Each overage translation constitutes an individually completed service that is fully performed at the moment of delivery. In accordance with the consumer’s acknowledgment at signup, the right of withdrawal does not apply to fully performed overage services. Overage charges are not refundable.

EU consumers have the right to withdraw from this contract within 14 days. Full details are set out in our Withdrawal Policy.

View Withdrawal Policy